RETAIL & COMMERCE / SPECIALIST AGENT
Returns preparation agent
Check a return enquiry against order evidence and approved returns guidance.
WORKFLOW · AVAILABILITY NOT CONFIRMEDWHAT THE ROLE IS FOR
A specific task.
A reviewable output.
Check a return enquiry against order evidence and approved returns guidance.
Context it needs
Order details, return event, item identity, and policy version.
Proposed output
A reviewable service packet; no refund is executed.
PROPOSED WORKFLOW
From authorized request
to a specialist-reviewed result.
- 01
Scope the request
Check a return enquiry against order evidence and approved returns guidance.
- 02
Retrieve the permitted evidence
Order details, return event, item identity, and policy version.
- 03
Prepare the proposed result
A reviewable service packet; no refund is executed.
- 04
Review and record the decision
Pricing, replenishment commitments, purchase orders, inventory adjustments, and customer-facing publication require business approval.
This page describes a proposed role. It does not run an agent, connect to systems, or authorize an action.
DOMAIN MEANING
Preserve the context
that changes the answer.
Keep stock states separate and preserve location, units, event time, reservations, and return status. Product descriptions must not invent attributes.
Evaluation evidence
Test whether the output is supported by order details, return event, item identity, and policy version. Include missing evidence, stale sources, conflicting identifiers, denied access, and unavailable tools.
Domain measures
- Stock-state reconciliation
- Catalog attribute accuracy
- Forecast error and review effort
Operating boundary
Pricing, replenishment commitments, purchase orders, inventory adjustments, and customer-facing publication require business approval.
RETAIL & COMMERCE / A FOCUSED DISCUSSION
Explore this workflow
with your domain team.
Bring permitted examples, the relevant source owners, and the acceptance criteria your reviewers need.
Discuss this use case ↗